You may return any non-furniture items purchased from us either by mail at the address below or in person at our notNeutral store within 30 days. Please call us toll-free at (800) 270-6511 to receive a return authorization. Items must be returned in substantially the same condition and packaging in which they were received. Pending inspection, a refund or credit will be issued to you for the value of the item including taxes. notNeutral offers no shipping and handling refund or credit on returned merchandise. Furniture Returns/Exchanges At notNeutral, we take great pride in the quality and craftsmanship of our furniture. Attention to detail in design, materials, and construction is always forefront. These products are a natural plywood product and as such variations in color, texture and finish are qualities inherent to the wood. In the event that damage occurs in transit, or if you discover any defect in manufacturing, please contact us at (800) 270.6511 as soon as possible, within 7 days. Upon return, your merchandise will be inspected. In certain circumstances, a usage or restocking fee may apply. Again, shipping fees are non-refundable.